Shipping
At Jolie Blake, we believe in transparent pricing and a seamless shopping experience. That’s why we offer free shipping on all orders, with no hidden fees or minimum spend.
Placing an Order
Ordering from Jolie Blake is simple. Once you’ve found the piece you love, add it to your cart, choose your size and color, and proceed to checkout. Enter your correct shipping details so your order can be delivered without delay.
Payment
We accept secure payments via credit card (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, and Shop Pay. All transactions are SSL-encrypted to ensure your personal and payment details remain protected.
Processing & Delivery
After your order is placed, please allow 1–3 business days for processing. Once shipped, the average delivery time is 7–12 business days. You can track your order through our tracking page, which is usually available 2–3 days after dispatch.
Worry-Free Delivery Insurance (Add-On)
To provide our customers with greater peace of mind, Jolie Blake offers Worry-Free Delivery Insurance at checkout, powered by our trusted partner, SEEL.
When selected during purchase, this optional add-on provides extra protection for your package against loss, theft, or damage during transit — without the need to go through our customer service team for resolution.
What Happens When You Purchase It?
Once selected during checkout, you'll receive a separate insurance policy email from Seel confirming your protection. If anything goes wrong with your package, you can file a claim directly with Seel without needing to contact our customer service team.
To file a claim:
- Click the link in your Seel policy confirmation email, or
- Visit the Claims Center via your order tracking page on our website
- Submit your claim with any requested proof (e.g. photos, description, details of the issue)
- Seel will review and respond to your claim within 48 hours, ensuring a smooth, hassle-free experience.
Need help with the process? Visit:
How to File a Claim with Worry-Free Delivery
Full Coverage for International Orders
Since Seel categorizes our shipments as international, their coverage is perfectly aligned with our store’s delivery timeframe. Under Seel’s guidelines, international shipping delays are only considered eligible for claims if the package is not delivered within 30 days from the order fulfillment date.
This 30-day window provides full protection for your purchase, even if delivery takes longer due to customs clearance, carrier delays, or high shipping volumes. As a result, Worry-Free Delivery works in perfect sync with our expected delivery timeframe — offering coverage when it matters most.
Why Add Worry-Free Delivery?
- Direct claims and fast resolutions — no waiting on courier investigations
- Full coverage for lost, stolen, or damaged items
- Aligned with international shipping timelines (30-day delay threshold)
- Quick claim decisions in 48 hours, handled entirely by Seel
- No need to contact our team — claim support is automated and efficient
If you want extra confidence in your delivery — especially for international shipments — we strongly recommend opting in for Worry-Free Delivery at checkout.
Sustainable Shipping
We work directly with our suppliers in China to ship your items straight from their location to you. This reduces unnecessary transit stops, helps shorten delivery times, and minimizes our carbon footprint. We use recyclable materials and eco-conscious packaging whenever possible.
Shipping Partners
We partner with trusted carriers, including USPS, FedEx, UPS and DHL, to ensure your order arrives safely and on time.
Order Changes & Cancellations
Please note that once an order is placed, cancellations are generally not possible as our fulfillment process begins immediately. You may still request a return after receiving your items, as outlined in our Return Policy. For this reason, we recommend reviewing your order carefully before completing your purchase.
If you have any questions about your order or our shipping policy, our customer service team is here to help.
With love,
The Jolie Blake Team